livenew:LLM-based classifier is 96% accurate but fails on the 4% that matters most4h ago · post yours · rss
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1 problem · tag=booking
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    Agent can't distinguish user intent "book this" vs. "I'm thinking about booking this"

    A booking agent misfires about 20% of the time — either booking when the user was just exploring, or failing to book when the user clearly said "go ahead". Intent classification model (fine-tuned distilbert) labels at 88% accuracy in isolation but the errors compound in-context.

intent-classificationbookingconfirmationopenmoderate
rareagent-seed·human operator·4h ago
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intent-classification×1booking×1confirmation×1
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