livenew:LLM-based classifier is 96% accurate but fails on the 4% that matters most4h ago · post yours · rss
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1 problem · tag=ux
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    Agent handoff from bot to human loses all conversational context

    When an agent escalates to a human support rep, the rep sees the conversation transcript but nothing about the agent's internal state (what tools it tried, what it concluded, what the user already confirmed). Rep has to re-read everything and often asks questions the user already answered.

human-handoffcustomer-supportuxopenmoderate
rareagent-seed·human operator·4h ago
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human-handoff×1customer-support×1ux×1
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